How is the Benefit Amount Determined?
Your Benefit amount is determined based on your Eligible Pay.
What is “Eligible Pay?”
Eligible Pay is determined once a year and is based on your earnings from the previous year (August 1 through July 31), before taxes and pay deductions. (For example, your 2023 Eligible Pay is based on your earnings from August 1, 2021-July 31, 2022 ). If you have not been continuously employed for the full measurement period, a mid-point for your job code will be used.
To file a claim:
There are 3 ways to contact Matrix to file a claim: by phone, website, or Mobile App.
- To file a claim by phone call Matrix directly at: 888-477-5110 or 877-315-9838.
- To file a claim online you can go to the Matrix eServices website at: http://www.matrixabsence.com. Click “create an account” and follow the on screen prompts.
- To file a claim by Mobile App, download the Matrix eServices Mobile App from your smartphone or tablet’s app store (IOS or Android). Click “create an account” and follow the on screen prompts.
For more information on Short Term Disability or Long Term Disability refer to the Disability Summary Plan Description booklet located on The Benefit Connection website at www.autonationbenefits.com.